Trauma-Informed Therapeutic Care
Therapeutic care that works in the moments that matter
When behaviour escalates, pressure rises, and decisions need to be made quickly — your teams and carers needs more than theory. They need the confidence and capability to respond well, in real time.
Why many teams still struggle
The problem isn’t a lack of knowledge – it’s a practice gap. Translating the theory and knowledge into practice takes ongoing, real-world repetition – not a single training day.
Like learning to drive, you don’t learn by understanding the theory. You learn by practicing with an instructor until you gain the skills and apply them regularly.
What makes this different?
This work develops the capability of teams and organisations— not just giving them knowledge, but application, and the environment that supports it instead of unknowingly working against it.
It enables teams and carers to:
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Think together about what behaviour is communicating
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Respond in real time with clarity and intention
- Create relational safety through consistent, predictable practice
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Not just understanding trauma – but translating it into action
Capacity building at every level – from frontline practice to whole-of-organisation systems.
Grow frontline capability
Trauma-informed training and coaching for the people closest to the work.
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- Understand trauma and its impact on behaviour
- Respond to distress without escalating it
- Build safety into everyday interactions
- Identify and respond to signs of secondary (vicarious) trauma
- Minimise incidents and burnout
- Improve service delivery and outcomes
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Services available: Foster and kinship carer training · Residential care worker training · Core trauma-informed practice program
Support supervisors and managers
Equip those leading care teams to model and reinforce trauma-informed practice.
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- Supervise through a trauma-informed lens
- Support staff wellbeing and reduce burnout
- Identify and respond to secondary trauma in teams
- Hold practice standards without adding pressure
- Reduce incidents and burnout
- Improve outcomes
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Services available: Supervisor and manager training · Reflective practice and group supervision
Transform organisational practice
Consultation to embed therapeutic care as the way your organisation works, not just a training topic.
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- Assess current practice against therapeutic care standards
- Write models of care your organisation owns
- Embed practice into policy and everyday operations
- Build a shared language and framework across teams
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Services available: Practice audits · Model of care development · Policy and practice embedding
Whole-of-organisation transformation
Support for organisations moving toward a fully trauma-informed operating model, including sector reform contexts.
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- Organisational readiness assessment
- Staged implementation planning
- Alignment with reform frameworks (e.g. From Pressure to Purpose in Queensland)
- Ongoing partnership, not a one-off delivery
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Services available: Whole-of-organisation consultation · Government and commissioning partnerships
What Changes When This Work Lands
✔ Greater confidence
✔ More consistent practice
✔ Reduced escalation
✔ Better communication
✔ Stronger relationships
✔ More moments of healing
“The training provided by Simon helped me to better understand myself
so that I could better understand others.”
Participant, Trauma-informed practice training
“Simon’s training style gave me confidence …”
“Temcare engaged Simon Benjamin to equip our staff to better manage the multifaceted impacts of working with children, youth and families who have experienced trauma.
I was impressed with Simon’s training philosophy and his experience working with relevant clients and staff. His knowledge of the topic was extensive, and his work history was impressive.
Simon’s training style gave me confidence that my staff would receive the information they needed and in a manner that would be respectful and supportive. Feedback from staff clearly indicated that expectations for the training were met and that they felt supported in their learning.”
Neville Evans, General Manager, Temcare
“… it has changed the way I do certain parts of my job …”
“I most enjoyed the material on vicarious trauma, as I hadn’t really reflected on the specific impacts that my job has on me. I really valued the exercise where we brainstormed protective measures we could put in place at an individual and organisational level to help prevent the impacts of vicarious trauma. It has changed the way I do certain parts of my work now.”
Participant, Vicarious trauma training module
About Me
I’ve worked across residential care, foster care and leadership roles, including as a CEO, in internationally recognised therapeutic care settings. I also co-designed a new model of therapeutic foster care that is funded in Victoria.
I understand both the frontline and leadership pressures — and how to bridge the gap between them.
Myself and my team of highly experienced associates are available to assist larger teams and organisations.
Let’s Talk
If this resonates, let’s have a quick conversation.